You need to get serious about the culture you want to create. You need to activate the bystanders and pay attention to the whole system, not just the individual, but his/her team, supervisors and the wider organizational culture. If you are going to be successful in “defeating” bullying and/or creating the culture you desire, then everybody must play.
Wisdom Made Simple
The Plexus Institute recently hosted a call with Tom Devane, the well-respected author of The Change Handbook, to discuss his analysis of Positive Deviance and our experience using this method in combating MRSA in hospitals.
“If you want to go quickly – go alone. If you want to go far – go together.” African Proverb
The following exchange was prompted by an email from a friend and colleague, Margaret M. Toth, MD, who is the Chief Quality Officer for the Delmarva Foundation. It speaks to the simplicity of caring for and loving others in the complex world of healthcare.
“There is a danger in chasing individual measures and not fixing the corpus.” This is a quote from Rosemary Gibson, Senior Program Officer of The Robert Wood Johnson Foundation (RWJF).