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When we subtract the unconscious clutter, and only add what is of value to us, we are back to the basics of intentional living.
Category: Quality Improvement
The era of Co-Innovation
I was recently having a conversation with an executive from the C-suite who mentioned that she was disappointed with recent consultants because they did not “solve” their problems. When the consultants told them what to do, that did not work. She began to question the value of consultants. Upon reflection, it was an intriguing comment [...]
Living in the Land of And
I was recently in Greenville, South Carolina providing training on the art and skill of facilitation for a major international corporation. They had wisely decided that prior to implementing a lean process improvement initiative; their folks needed specific training around facilitating process, if a process improvement initiative was going to be successful. Having seen other [...]
Trusting the Folks
The Plexus Institute recently hosted a call with Tom Devane, the well respected author of The Change Handbook, to discuss his analysis of Positive Deviance and our experience using this method in combating MRSA in hospitals. Tom told the classic story of a shop foreman working in a manufacturing company for 40 years. To improve [...]
HEP – Just love them!
The following exchange was prompted by an email from a friend and colleague, Margaret M. Toth, MD, who is the Chief Quality Officer for the Delmarva Foundation. It speaks to the simplicity of caring for and loving others in the complex world of healthcare. I worked with Margaret in a nationwide study using the Positive [...]